Refund Policy

Refunds are processed only in cases where return requests are approved due to damage, defect, or incorrect delivery. Once the issue is verified and approved, the refund will be initiated through the original mode of payment within a reasonable timeframe. In certain cases, depending on the nature of the order, we may offer a replacement or store credit instead of a monetary refund. Refund policies typically define when customers are eligible for reimbursement and how the process is executed.

Return Policy

Due to the customised and made-to-order nature of our corporate gifting solutions, returns are generally not accepted. However, in exceptional cases where products are received in a damaged, defective, or incorrect condition, clients must notify us within 24 to 48 hours of delivery. The product must be unused, in its original packaging, and supported with valid proof such as images or videos. A clear return policy helps define timelines, conditions, and processes, ensuring transparency between businesses and customers.

Exchange Policy

Exchanges are applicable only when the delivered product is defective, damaged, or not as per the confirmed order specifications. Upon verification, Satvashwa Sales Pvt Ltd may offer a replacement of the same or equivalent product. Customised, branded, or personalized items are not eligible for exchange unless they are proven to be defective or incorrect. Exchange policies generally allow customers to receive a replacement instead of a refund under defined conditions.

Cancellation Policy

At Satvashwa Sales Pvt Ltd, every order is carefully planned and often customized to meet specific corporate requirements. Orders can only be cancelled within a limited time window after confirmation and strictly before the production or customisation process begins. Once an order has entered production, branding, or dispatch stages, cancellation requests will not be accepted. Any approved cancellations remain at the sole discretion of Satvashwa Sales Pvt Ltd and may be subject to applicable charges depending on the work already completed.

Closing Note

By placing an order with Satvashwa Sales Pvt Ltd, you acknowledge and agree to the terms outlined in this policy. Our approach is designed to maintain operational efficiency while delivering high-quality, customized corporate gifting experiences with complete transparency and professionalism.